Frequently Asked Questions
Everything you need to know about bringing Scandinavian design into your home.
What is the typical shipping time for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while larger furniture pieces may require 10-14 days for specialized freight delivery.
Do you offer international shipping?
Yes, Openhagen ships worldwide. Shipping costs and delivery timelines vary by country and will be calculated automatically at checkout based on your location.
What is your return policy for home goods?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Are your wood products sustainably sourced?
Sustainability is at our core. All Openhagen wooden furniture is crafted from FSC-certified timber, ensuring that our products are environmentally responsible and socially beneficial.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.